• Returns/ Warranty

    1
    RETURN OF THE GOODS MUST BE CARRIED OUT WITHIN 10 DAYS OF THE PURCHASE
    2
    THE GOODS MUST BE IN UNDAMAGED AND UNTAINTED ORIGINAL PACKAGING
    3
    Parts submitted for warranty consideration must be cleaned with the manufacturer's markings still visible
    4
    For the convenience of our customers, please fill in the return form electronically on the AUTO KADA website
    • The problem in performance of the part should be described:
      1. How it occurred and when, what actions were taken, etc.;
      2. The problem area must be indicated (marked) on the part;
      3. It is preferable to attach a video confirming the particular defect;
      4. Video capture is obligatory in the case of oil and other fluid leaks, air leaks;
      5. Parts of the electric circuit - must have a computer error printout or measurement results from an electrician (can be in video format);
      6. OE parts: Gas pedals, modulators (OE, Knor-Bremse, WABCO); Electric levelling valves (OE, Knor-Bremse, WABCO); control units (OE, Knor-Bremse, WABCO); control sensors (OE, Knor-Bremse, WABCO); a printout of the error codes must be submitted along with the claimed defective part.
    • 1. If the original packaging is damaged or tainted or has not been preserved;
      2. No electrical parts are returned if the sealed packaging is damaged;
      3. Repair kits, if their packaging is open;
      4. Specially ordered items are not subject to exchange or return.
    • Probable warranty cases are reviewed and sent to the manufacturer by the AUTO KADA service representative within 1 week.
      The manufacturer shall be responsible for the remainder of the warranty, including its duration.

    • The old cases must be clean and free of oil.

      SACHS clutch return generalterms and summary.

      The return policy for BTS TURBO turbines see šeit.

      Return rules for EMITEC ADBLUE cases can be found here.

      See the return policy for ALBONAIR ADBLUE cases here.

      Return rules for ECOFIT ADBLUE cases can be found here.

      See the rules for returning brake calipers here.

      WABCO return policy see here.

      KNORR-BREMSE return policy see here.

      REMA.GERMANY return policy see here.

    RETURN OF GOODS