• Returns/ Warranty

    1
    RETURN OF THE GOODS MUST BE CARRIED OUT WITHIN 10 DAYS OF THE PURCHASE
    2
    THE GOODS MUST BE IN UNDAMAGED AND UNTAINTED ORIGINAL PACKAGING
    3
    Parts submitted for warranty consideration must be cleaned with the manufacturer's markings still visible
    4
    For the convenience of our customers, please fill in the return form electronically on the AUTO KADA website
    • The problem in performance of the part should be described:
      1. How it occurred and when, what actions were taken, etc.;
      2. The problem area must be indicated (marked) on the part;
      3. It is preferable to attach a video confirming the particular defect;
      4. Video capture is obligatory in the case of oil and other fluid leaks, air leaks;
      5. Parts of the electric circuit - must have a computer error printout or measurement results from an electrician (can be in video format);
      6. OE parts: Gas pedals, modulators (OE, Knor-Bremse, WABCO); Electric levelling valves (OE, Knor-Bremse, WABCO); control units (OE, Knor-Bremse, WABCO); control sensors (OE, Knor-Bremse, WABCO); a printout of the error codes must be submitted along with the claimed defective part.
    • 1. If the original packaging is damaged or tainted or has not been preserved;
      2. No electrical parts are returned if the sealed packaging is damaged;
      3. Repair kits, if their packaging is open;
      4. Specially ordered items are not subject to exchange or return.
    • Probable warranty cases are reviewed and sent to the manufacturer by the AUTO KADA service representative within 1 week.
      The manufacturer shall be responsible for the remainder of the warranty, including its duration.

    RETURN OF GOODS