• Frequently asked questions

    Frequently Asked Questions at AUTO KADA store about spare parts and equipment for trucks, buses, and trailers.

    General Questions About the Company

    What is AUTO KADA and what does the company do?

    AUTO KADA is a Latvian company engaged in the sale and manufacturing of spare parts for trucks, buses, and trailers. It is an industry leader with the widest retail network in Latvia, as well as stores in other Baltic and Scandinavian countries.

    How long has AUTO KADA been in business?

    The company was founded in 1995 and has been operating continuously ever since.

    Who owns the company?

    AUTO KADA is a privately owned family business, currently managed by the second generation.

    How many people work at the company?

    AUTO KADA currently employs more than 150 knowledgeable specialists.

    What product categories are offered?

    AUTO KADA offers a wide range of spare parts and accessories for trucks, buses, and trailers. Product categories include: Accessories; Suspension and steering systems; Work tools; Electrical components; Air brake systems; Exhaust systems; Cargo safety and securing equipment; Engine parts; Tires and rims; Transmission; Driver assistance devices; Axles; Brakes; Cooling, heating, ventilation, and AC systems; Filters; Hydraulics; Cabin equipment and suspension; Chemicals and lubricants; Personal protective equipment; Service equipment; Vehicle components; Body parts. AUTO KADA’s spare parts range covers all key vehicle systems, providing customers with quality solutions for vehicle maintenance and safe operation.

    Why choose AUTO KADA?

    AUTO KADA is one of the leading companies in Latvia specializing in spare parts sales for trucks, buses, and trailers. Customers choose us because:

    • We offer a wide range of spare parts and accessories for all major vehicle systems.
    • We provide fast and reliable delivery across Latvia.
    • We guarantee high-quality products from trusted manufacturers.
    • We offer professional customer support and consultation on choosing the right parts.
    • We are a trusted partner for both individual customers and transport and logistics companies.

    By choosing AUTO KADA, you gain a reliable supplier that helps ensure safe, efficient, and uninterrupted vehicle operation.

    Where is the AUTO KADA office located?

    The main AUTO KADA office is located in Riga, at Kaibalas Street 16.

    Where are AUTO KADA stores located?

    AUTO KADA stores are located throughout the Baltics and Scandinavia. A full list of stores is available in the “Shops” section.

    How can I find the nearest AUTO KADA store?

    You can find your nearest AUTO KADA store, its address, and opening hours in the “Shops” section of our website.

    What job vacancies are currently available?

    Our team includes over 150 skilled specialists — and we’re constantly growing. The latest job openings can be found in the “Vacancies” section of our website. We are most often looking for sales specialists and warehouse employees.

    What are AUTO KADA’s company details?

    Company details are as follows:
    SIA “AUTO KADA”
    Reg. No. LV40003275846
    Bank: SEB Bank, SWIFT code: UNLALV2X
    Account number: LV18UNLA0050016031717
    Legal address: Kaibalas Street 16, Riga, LV-1035
    Postal address: Kaibalas Street 16, Riga, LV-1035
    Board member: Jānis Ozoliņš

    Orders

    How can I become an AUTO KADA customer?

    Anyone who wishes to purchase car spare parts can become a customer. To start cooperation, register in the AUTO KADA online store or visit any of our stores in person.

    How can I sign a contract with AUTO KADA?

    The contract process is simple and convenient – it can be done entirely online or in person.

    1. Fill out the cooperation application form on our website under the “Contacts/Contracts” section.
    2. Sign the contract using an e-signature or by hand.
    3. Send the signed contract:
      – electronically signed contracts – send to ligumi@autokada.lv
      , or
      – printed contracts – submit to your nearest AUTO KADA store.
    4. After reviewing and approving the contract, AUTO KADA will sign it and return a copy to you.

    If you have any questions, contact us at ligumi@autokada.lv or call +371 67113380.

    Where can I buy auto spare parts 24/7?

    In the AUTO KADA online store, you can order auto spare parts at any time — 24 hours a day, 7 days a week. A wide range of truck, bus, and trailer spare parts and accessories are available.
    If you need spare parts immediately, visit the AUTO Pharmacy (AUTO Aptieka) at Kaibalas Street 16, Riga — the only place in the Baltics where spare parts are available on-site 24/7.

    How do I place an order in the AUTO KADA online store?

    To place an order in the AUTO KADA online store, select the required spare parts. You can search by car registration number, VIN number, car model, or catalogue. Add the selected parts to your shopping cart and follow the instructions until payment confirmation. After placing the order, an order confirmation will be sent to your email.

    Can I order spare parts by phone or email?

    Yes. You can order spare parts by phone or email, no matter where you are located. Simply contact your nearest AUTO KADA store, and our sales team will help you place the order and answer any questions.

    Is there a minimum order amount in the AUTO KADA online store?

    No, there is no mandatory minimum order amount.

    Can I save my shopping cart and continue later?

    Yes. If you are a registered user, your shopping cart will be saved automatically. This allows you to continue your order later without losing your selected items. The cart is saved for up to 60 days after your last activity, so you can conveniently complete your purchase at any time.

    Can I add items to an existing order?

    If the order has not yet been processed in the warehouse, you can add more items by contacting your nearest AUTO KADA store. Otherwise, a new order must be created.

    Can I repeat a previous order automatically?

    Yes. In your customer profile under “Order History,” you can repeat any previous order with a single click.

    Where can I view my order history?

    All your purchases and invoices are available in your AUTO KADA online store profile under “Order History.” Here, you can review, repeat, or download your past orders.

    What happens if the ordered item is not in stock?

    If a spare part is not available in the AUTO KADA warehouse, we will inform you about the delivery time or offer an alternative solution. The order amount will be adjusted according to the actual delivery.

    What should I do if I notice an error in my order details?

    If you entered an incorrect delivery address or contact information, please contact your nearest AUTO KADA store immediately so we can correct the details before shipment.

    Delivery and Pickup

    How much does delivery cost?

    Thanks to AUTO KADA’s extensive store network, we offer free delivery throughout Latvia for truck, bus, and trailer spare parts and equipment. You can collect your order free of charge from any nearby AUTO KADA store or choose convenient door-to-door delivery at no extra cost.

    Is free delivery available?

    Yes. AUTO KADA provides free delivery to all customers from 25 strategically located stores across Latvia. We call this solution express delivery, as the required truck spare parts are always within just 30 minutes’ reach.

    What delivery options are available?

    Spare parts can be delivered either by AUTO KADA courier or by postal shipment to your specified address. Orders can also be collected from any AUTO KADA store across Latvia.

    How quickly are truck spare parts delivered?

    Delivery time depends on the warehouse location:

    • If the item is in a regional store warehouse → 30 minutes – 2 hours
      If the item is in the Riga central warehouse (Riga region) → 2 – 4 hours
      If the item is in the central warehouse (outside Riga region) → by 8:00 a.m. the next working day
      If the item is in another Latvian store → within 24 hours
      If the item is in AUTO KADA warehouses in other countries → within 48 hours
      If the item is only available from the manufacturer’s warehouse (depending on the supplier) → 1–5 working days

    Can I pick up my order at an AUTO KADA store?

    Yes. Ordered truck spare parts can be collected at any AUTO KADA branch.

    Do you deliver spare parts to other countries?

    Yes, by agreement we provide international delivery within the Baltics, Scandinavia, and other European countries.

    Can delivery be split if products are in different warehouses?

    Yes. Products available in the AUTO KADA online store can be shipped from multiple warehouses. If some of your ordered parts are available immediately, we will ship those right away, and the remaining items will follow as soon as they arrive in stock. This ensures faster delivery and allows customers to receive the most urgent parts first.

    Can I change the delivery address after placing an order?

    If your order has not yet been shipped, we can update the delivery address. Please contact your nearest AUTO KADA store as soon as possible to make the changes.

    How can I track my order?

    You can easily check your order status and delivery details in your AUTO KADA online store profile under the “My Orders” section.

    Product Returns and Warranty

    Can I exchange an incorrectly ordered spare part for another one?

    Yes. If you have ordered an incorrect spare part, it can be exchanged for the correct one — provided that the original packaging is intact and the item has not been used. Our team will help you choose the right replacement part so your vehicle can get back on the road as quickly as possible.

    How many days do I have to return goods purchased from AUTO KADA?

    You can return AUTO KADA products within 10 days of purchase.

    What condition must a spare part be in to be accepted for return or warranty inspection?

    Returned items must be undamaged, clean, and in their original packaging. If a spare part is being submitted for warranty evaluation, it must be clean and have visible manufacturer markings.

    How can I submit a return request?

    You can fill out the product return form online on the AUTO KADA website or submit it directly through the e-shop.

    What is the warranty period for spare parts?

    All AUTO KADA truck spare parts come with a manufacturer’s warranty. The warranty period depends on the specific part and manufacturer, but no item has a warranty shorter than one year, and many parts are covered for even longer.

    Does the warranty also apply to aftermarket parts?

    Yes. Aftermarket spare parts are also covered by the manufacturer’s warranty. This means that whether you choose original (OE) or aftermarket parts, you will receive the same manufacturer-defined warranty benefits.

    What are aftermarket spare parts?

    Aftermarket spare parts are new, high-quality alternatives to original manufacturer components, produced by independent companies for vehicle repair or maintenance. They are often more affordable than original parts while maintaining reliable quality and compatibility with trucks, buses, and trailers. Aftermarket parts are widely used in the automotive industry as a cost-effective way to maintain vehicles without compromising safety or performance.

    Do remanufactured parts come with a warranty?

    Yes. Remanufactured spare parts also come with a warranty — and in some cases, the warranty period may even be longer than for original (OE) parts, making them a reliable and economical choice.

    How can I file a claim for a defective spare part?

    If you encounter an issue with a defective spare part, contact your nearest AUTO KADA store, providing the purchase documents, a description of the problem, and, if possible, photos. Our specialists will evaluate the situation and inform you about the next steps in the warranty process.

    How long does it take to process a warranty claim?

    AUTO KADA’s responsible specialist reviews and forwards the warranty case to the manufacturer within one week. The final review and processing time of the warranty claim depends on the manufacturer’s procedures.

    Prices and Payments

    What makes AUTO KADA spare part prices competitive?

    AUTO KADA ensures a good balance between price and quality by cooperating with leading spare parts manufacturers and using an extensive supplier network across Europe. This allows us to offer customers competitive prices for both original and aftermarket spare parts for trucks, buses, and trailers.

    What payment methods are available in stores and online?

    AUTO KADA provides convenient payment options:

    • Bank transfer
    • Cash payments in branches
    • Card payments (Visa, MasterCard) in branches
    • Online payments via bank transfer (card payments in the online store are not yet available)

    Is post-payment available for companies?

    Yes, legal entities can sign a post-payment agreement – a convenient solution for companies with vehicle fleets that want to manage their expenses flexibly.

    Are there loyalty programs for regular customers?

    Yes. AUTO KADA offers special conditions and discounts for long-term business partners.

    Are promotions and discounts available?

    Yes. AUTO KADA regularly publishes promotions and discounts on spare parts in the online store and on social media. During promotional periods, customers can purchase essential and seasonally relevant truck parts at particularly favorable prices.

    Brands and product range

    Does AUTO KADA cooperate with official manufacturers?

    Yes. Deliveries are made only from leading spare part manufacturers or their official representatives, ensuring the highest quality and reliability.

    Does AUTO KADA offer both OEM and aftermarket spare parts?

    Yes. The product range includes both original (OEM) and high-quality aftermarket spare parts, providing customers with flexible options that meet different needs and budgets.

    Which vehicle brands does AUTO KADA serve?

    AUTO KADA offers spare parts for the largest European and Asian truck brands — including Volvo, MAN, Scania, DAF, Mercedes-Benz, and Iveco — as well as a wide selection of parts for passenger cars from the most popular manufacturers.

    Does AUTO KADA offer spare parts for both trucks and passenger cars?

    Yes, we offer spare parts and equipment for passenger cars, trucks, buses, and trailers. Our assortment includes world-renowned brands such as BOSCH, MAHLE, FEBI, SACHS, KNORR-BREMSE, WABCO, HALDEX, LUK, PHILIPS, HELLA, SCHAEFFLER, DINEX, FAG, MONROE, VALEO, MERITOR, TEXTAR, CONTITECH, and many others.

    What types of spare parts can be purchased from AUTO KADA?

    AUTO KADA offers a wide range of parts for trucks, buses, trailers, and passenger vehicles, including: Suspension and steering systems, Brakes and transmission components, Engine parts, Exhaust system components, Hydraulics, Air brake systems, Filters, Electrical equipment, Cooling, heating, and ventilation systems, Cabin equipment, Body parts, Wheels and rims, Accessories and work tools. The assortment also includes chemicals, lubricants, and personal protective equipment.

    Does AUTO KADA offer tires and rims?

    AUTO KADA provides a wide selection of rims for cars and trucks from leading brands such as HAYES-LEMMERZ and MAXION WHEELS, as well as tire chains from VERIGA and TRYYG. Tires are currently not offered.

    Does AUTO KADA offer batteries?

    Yes, high-quality batteries are available from brands such as VARTA, PANTHER BATTERIEN, BOSCH, and other reliable battery manufacturers.

    Are lubricants, oils, and filters available?

    Yes. The range includes a wide selection of oils, filters, and lubricants from trusted brands such as Shell, NB QUALITY, and Wolf Oil, ensuring safe and long-lasting vehicle performance.

    Does AUTO KADA sell body parts for trucks?

    Yes. AUTO KADA offers various body components such as fenders, lights, bumpers, and other elements from brands like HELLA, DEPO, VAN WEZEL, and others — ensuring both safety and visual appeal.

    Can I buy spare parts for buses and trailers?

    Yes. AUTO KADA provides a wide range of spare parts for buses and trailers, including axles, brake, and suspension systems from leading brands such as KNORR-BREMSE, WABCO, HALDEX, SAF, JOST, and others.

    Does AUTO KADA sell workshop equipment and tools?

    Yes. The product range includes professional tools and workshop equipment from brands such as KS Tools, Hazet, TESA, Pramac, and other industry-leading manufacturers.

    Can I order rare or specialized parts on request?

    Yes. Upon customer request, AUTO KADA can source rare or specialized parts from foreign warehouses and manufacturers, including ZF, DINEX, and Valeo.

    How can I check if a spare part fits my vehicle?

    You can easily check the compatibility of spare parts with your vehicle in the AUTO KADA online store by using your car registration number, VIN number, or technical data. If you need assistance, our consultants will help you accurately find the most suitable spare parts.

    Which truck spare parts are better — new or remanufactured?

    The choice between new and remanufactured parts depends on your vehicle’s age, usage intensity, and budget. New parts provide maximum durability and full manufacturer warranty. Remanufactured parts are often a more cost-effective solution, as they are professionally restored, tested, and sometimes even come with a longer warranty than the original (OE) parts.

    Customer service and support

    How to contact AUTO KADA?

    You can contact any AUTO KADA store by phone, email, or by visiting in person. We provide prompt support regarding spare part availability, orders, and delivery.

    Does AUTO KADA provide 24/7 support?

    Yes, AUTO KADA ensures round-the-clock spare part availability in Riga, at Kaibalas Street 16. Our CAR PHARMACY operates 24/7, allowing you to purchase spare parts for trucks, buses, and trailers at night, on weekends, and during holidays. This helps minimize vehicle downtime and ensures continuous fleet operation.

    Does AUTO KADA offer technical consultations?

    Yes, our experienced specialists will help you find the most suitable spare parts for your truck based on its technical requirements. Technical consultations are available both in our branches and remotely.

    Does AUTO KADA provide support for companies with vehicle fleets?

    Yes, we offer professional solutions for companies operating vehicle fleets — from spare part supply to regular maintenance. AUTO KADA helps reduce fleet maintenance costs and ensures fast delivery to minimize vehicle downtime.

    Does AUTO KADA cooperate with repair workshops?

    If needed, we can recommend trusted repair workshops that perform high-quality repairs using AUTO KADA spare parts. We emphasize that our partner workshops receive professional consultation, technical assistance, and long-term support to ensure they can offer top-quality services to their customers.

    Didn’t find the answer to your question? What should you do?

    If you didn’t find the answer to your question here, please contact us by filling out the form in the “Contacts” section or by calling your nearest AUTO KADA store – phone numbers are available in the “Shops” section.

    Opening an AUTO KADA Franchise Store

    What is an AUTO KADA franchise?

    An AUTO KADA franchise is a business model that allows an independent entrepreneur to join the AUTO KADA store network — one of the leading distributors of truck, bus, and trailer spare parts and equipment in the Baltics and Scandinavia. The franchise enables entrepreneurs to use AUTO KADA’s resources, brand, expertise, and support to successfully grow their own spare parts business.

    What are the requirements to become an AUTO KADA franchise partner?

    Experience in business management or the automotive industry is preferred, but most importantly, we are looking for strong, goal-oriented individuals who never stop striving for more. We seek partners with passion, persistence, and the ability to build a powerful team — helping each franchise become a market leader in its region.

    What are the benefits of becoming an AUTO KADA franchise partner?

    AUTO KADA franchise partners gain access to an extensive range of spare parts, a proven business system, marketing support, and staff training. Partnering with a trusted and established brand significantly reduces business risks while ensuring much greater potential for turnover and profit.

    Have more questions about the AUTO KADA franchise?

    Please contact the AUTO KADA Finance Department: info@autokada.lv